Refund/Return Policy

Refund & Return Policy

At Texas Wholesale, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our policy below.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by a receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

Perishable goods (e.g., food, flowers)
Downloadable software or digital products
Items marked as final sale
Opened or used personal care products

How to Initiate a Return

To start a return, please contact us at our store address: 19802 Kenddle Lake Dr, Richmond, TX 77407 or reach out via our contact page. Once your return is approved, we will provide instructions on how and where to send your item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven't received a refund yet, please:

Check your bank account again
Contact your credit card company — it may take some time before your refund is officially posted
Contact your bank, as there is often some processing time
If you've done all of this and still have not received your refund, please contact us

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

Shipping Costs for Returns

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.